Custom Order Process Please read

Every custom order begins with a discussion of your ideas, design preferences, personalization details, and project requirements. Once the design is finalized, Firewood Crafts will provide a digital proof for your review and approval. Full payment is required before production begins. Production will start only after the proof has been approved and payment has been received.

Most custom orders are completed within 1–2 weeks of approval, although larger or more complex projects may require additional time. Customers will be notified if an extended lead time is necessary.

Please review all proofs carefully before approval, as approved designs will be produced exactly as shown. Any changes requested after approval may result in additional charges and production delays.

Due to the personalized nature of custom-made products, custom and personalized orders cannot be returned, exchanged, or refunded unless they arrive damaged or defective.

For complete details regarding damaged, defective, replacement, and return requests, please review our Return Policy here: Return Policy

If your order arrives damaged or contains a manufacturing defect, please contact us within 7 days of delivery with photos of the issue. We will work with you to repair, replace, or refund the item when appropriate.