Privacy Policy

We may collect information that you voluntarily provide to us, including your name, billing and shipping address, email address, telephone number, order and purchase information, customization or personalization details, files or artwork you submit, messages you send, and reviews or feedback you choose to submit.

We may also automatically receive certain technical information when you use our website, such as your browser type, device information, IP address, pages visited, and general website usage information.

Payments may be processed by third-party payment providers. Firewood Crafts does not need to directly store your complete credit or debit card number when payment information is handled by those providers. Payment providers process information according to their own privacy and security policies.

We may use information we collect to process and fulfill orders; calculate applicable taxes and shipping charges; arrange pickup or shipment; communicate with you; create personalized products; respond to requests; process refunds; prevent fraud; maintain business, tax, and accounting records; improve our website and customer experience; and comply with legal requirements.

We will not sell your personal information for money.

When you submit photographs, logos, graphics, names, text, artwork, or other files for a custom order, we use those materials for purposes related to evaluating, designing, producing, and fulfilling your requested product.

Please do not upload confidential information or materials you do not have permission to use.

We may use third-party companies for website hosting, database and file storage, payment processing, email and communications, shipping and delivery, website analytics, fraud prevention, and business administration. These providers may receive information reasonably necessary to provide their services.

Our website may use cookies or similar technologies necessary to operate features such as the shopping cart, checkout, preferences, website security, and analytics. Your browser may allow you to block or delete cookies, but some website features may not operate correctly if necessary cookies are disabled.

We retain personal information only for as long as reasonably necessary for business operations, order history, accounting, tax, legal, fraud-prevention, and dispute-resolution purposes. Custom artwork or files may also be retained when reasonably necessary to complete an order, reproduce an approved product, maintain business records, or resolve a customer-service issue.

We use reasonable administrative and technical safeguards intended to protect information in our possession. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Our website is intended for a general audience and is not directed toward children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us without appropriate authorization, contact us so that we can address it.

You may contact us to ask questions about personal information you have provided or to request that inaccurate contact information be corrected. Certain information may need to be retained when required for legitimate business, accounting, tax, fraud-prevention, or legal purposes.

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Firewood Crafts is not responsible for those third-party practices.

We may update this Privacy Policy as our website, services, or legal obligations change. When changes are made, the updated version will be posted on our website with a revised effective date.

Questions regarding this Privacy Policy may be sent to jmccrillis@firewoodcrafts.com.